Shipping Policy
Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times:
- United States: 10-20 business days
- Canada: 12-20 business days
- United Kingdom: 10-18 business days
- European Union: 12-22 business days
- Tanzania: 7-15 business days
- Rest of World: 15-30 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs clearance, weather conditions, or other factors beyond our control.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.
You can track your order status by using the tracking number provided in your shipment confirmation email.
Customs, Duties and Taxes
AURAVIS Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping
We ship to customers worldwide. Please note that international shipments may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges.
Damages
AURAVIS Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Lost or Stolen Packages
AURAVIS Store is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Returns & Exchanges
For information about returns and exchanges, please refer to our Return and Refund Policy.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
- Email: support@auravisstore.com